Paul Ekpo
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Get unlimited requests for these services for a fixed monthly price.

Customer RetentionRevenue Growth
Client SatisfactionProduct Adoption
Upsell OpportunitiesCustomer Insights
Account ManagementChurn Reduction
Engagement StrategiesRenewal Rates
Client OnboardingFeedback Collection
Support EscalationTraining Sessions
Product FeedbackCustomer Advocacy
Health MonitoringSuccess Planning
Cross-Sell StrategiesUser Education
Success MetricsCommunity Building
Customer LifecyclesAdvocacy Programs

About us

Paul Ekpo

Customer Success & Technical Support Specialist with Robust Technical & Automation Expertise

I am a results-driven Customer Success Representative and Technical Support Specialist with a passion for automations, building long-lasting client relationships, and translating complex technical concepts into user-friendly solutions. My extensive experience includes identifying customer needs, enhancing CRM automations, and increasing revenue through effective email marketing strategies. With a commitment to excellence and a track record of retaining clients, I bring significant value to any business seeking growth and customer satisfaction.

What people are saying

I'm constantly inspired by the incredible entrepreneurs that launch with us. A great example is Paul. Their dedication, innovation, and forward-thinking service truly embody what we strive to empower at Weebin.Blake FischerFounder, Weebin

Pricing

Choose a plan that works for you.

Free

5 hours
Essential services
Email support
1 task at a time
Standard response time
Buy extra hours as needed
Easy online payments
Start or stop anytime
$0per month

Small

10 hours
All available services
Email support
1 task at a time
Standard response time
On-demand consulting
Easy online payments
Pause or cancel anytime
$150per month

Medium

25 hours
All available services
Email and video calls
Unlimited tasks
Same day response time
On-demand consulting
Easy online payments
Pause or cancel anytime
$313per month

Large

80 hours
All available services
Video calls and Slack/Teams
Unlimited tasks
Real-time collaboration
On-demand consulting
Easy online payments
Pause or cancel anytime
$800per month

Products

Business Needs Analysis

An in-depth study of your business to identify your specific needs and requirements and determine the necessary services and support.
Assess main business operations
Identify key areas for improvement or support
Analyze business dynamics
Estimated hours5-10
$75

Customer Engagement Optimization

Enhancement of customer engagement strategies to deliver a seamless customer experience and increase customer satisfaction.
Evaluate existing customer engagement strategy
Identify the areas for improvement
Implement engagement strategy
Estimated hours6-12
$90

Product Adoption Drive

Increase product adoption rates by implementing necessary measures and improvements.
Analyze product usage patterns
Identify potential areas for product adoption
Execute product adoption strategies
Estimated hours5-10
$75

Customer Feedback Management

Strategic management of customer feedback to drive improvements and ensure customer satisfaction.
Set up a platform for collecting customer feedback
Analyze customer feedback
Make improvements based on feedback
Estimated hours4-8
$60

Customer Retention Planning

Develop and implement effective customer retention strategies to reduce churn and maximize revenue.
Analyze customer attrition patterns
Identify strategic methods to retain customers
Execute customer retention strategies
Estimated hours6-12
$90

Virus Removal Service

Comprehensive scanning and removal of viruses, malware, and other malicious software from your device.
Full system scan using advanced antivirus software
Identification and removal of viruses, malware, and spyware
System vulnerability assessment to prevent future infections
Estimated hours2-5
$35

Data Recovery Service

Recover lost or deleted data from your failing or damaged storage device.
Evaluation of storage device for data recovery feasibility
Execution of data recovery process using specialized tools
Data restoration to your chosen media
Estimated hours3-10
$65

Password Reset Service

Assistance with resetting forgotten passwords to regain access to your accounts and devices.
Verification of ownership of the account or device
Password reset using secure methods
Advice on creating strong, memorable passwords
Estimated hours1-3
$20

Network Troubleshooting Service

Diagnosis and resolution of network connectivity issues to restore your internet access.
Network diagnostic to identify connectivity issues
Router and modem configuration or reset
Optimization of network settings for stable connectivity
Estimated hours1-4
$25

Hardware Diagnostic Service

Full hardware check to identify and fix hardware-related issues with your device.
Physical inspection of device components
Diagnostic tests to pinpoint hardware failures
Recommendations for repair or replacement parts
Estimated hours1-3
$20

Operating System Installation Service

Fresh installation or reinstallation of your computer's operating system.
Installation of a new or existing operating system
Driver installation and updates
Basic configuration for optimal system performance
Estimated hours2-4
$30

Software Configuration Service

Setup and configuration of new software or applications ensuring they function correctly.
Installation of the latest version of software or applications
Configuration of software settings to meet user needs
Testing of applications to confirm proper functionality
Estimated hours1-2
$15

Email Setup Service

Configuration and setup of your email client with your personal or business email accounts.
Setup of email client with one or multiple email accounts
Configuration of incoming and outgoing server settings
Testing of email send and receive functionality
Estimated hours1-2
$15

User Account Setup

Creation and configuration of new Salesforce user accounts, ensuring users can log in and access the correct permissions and functionality.
Create user profiles
Assign appropriate permissions
Set up login credentials
Send welcome email with instructions
Estimated hours1-2
$15

Security Role Audit

Comprehensive audit of security roles and permissions to ensure compliance and proper access across the organization.
Review existing roles
Analyze permission sets
Identify security gaps
Document audit findings
Recommend improvements
Estimated hours3-5
$40

Data Import Package

Secure and accurate import of data into the Salesforce platform, including customer information, sales records, or other datasets.
Prepare data files
Map data fields to Salesforce
Run import process
Validate and verify import success
Address any import errors
Estimated hours2-4
$30

Feature Activation

Enabling and setting up specific Salesforce features or modules that are not currently active but are needed for business operations.
Identify feature requirements
Activate feature in Salesforce
Configure settings and options
Test feature functionality
Provide usage instructions
Estimated hours1-3
$20

Workflow Configuration

Design and implement automated workflows to streamline business processes and improve efficiency within Salesforce.
Gather process requirements
Build workflow rules and actions
Test automation tasks
Iterate based on feedback
Deploy workflow to production environment
Estimated hours2-5
$35

Report Generation Package

Creation of custom reports and dashboards to provide relevant, actionable insights into business metrics within Salesforce.
Identify key metrics and data sources
Build custom reports
Design dashboards for data visualization
Test reports for accuracy
Train users on interpreting report data
Estimated hours3-6
$45

System Integration Verification

Validation of seamless integration between Salesforce and third-party systems, ensuring data flow and functionality without errors.
Identify integration points
Test data synchronization
Check for error-free operations
Troubleshoot and resolve integration issues
Confirm and document successful integration
Estimated hours4-8
$60

Org Customization

Tailoring the Salesforce instance to fit the unique business processes and needs of the organization through configuration changes.
Assess customization needs
Adjust page layouts and fields
Create or modify record types
Refine user interface
Ensure customizations align with best practices
Estimated hours3-7
$50

Frequently asked questions

The cost of a full-time Customer Success Manager can be significant due to salary and benefits, and they might be challenging to recruit. Plus, you may not always have enough work for a Customer Success Manager, leading to paying for unused hours. With the monthly plan, you can manage costs effectively by pausing and resuming your subscription anytime, ensuring you pay only for the time you use.